Managing conflict

What is it about?

This course is for those who wish to respond more confidently to situations of escalating conflict in the workplace in a constructive way.

What will I learn?

  • Understand the nature of conflict and our automatic responses
  • Know how to adjust these responses according to the situation
  • Gain a practical awareness of the stages of conflict and how to intervene in ways that are helpful and effective
  • Have opportunities to apply theory to practice using scenarios and simulation

Who is it for?

This course is for anyone who encounters or is concerned they may encounter difficult behaviours in their work.

For more information or to book this training course, contact Helen Robbins on 01223 566794 or email

Management training courses


Fantastic course [Motivational Interviewing]! Totally relevant, understandable, practical and interesting. I look forward to using the skills and tools I learned. I was particularly impressed with Alasdair Cant. He is a brilliant trainer, knowledgeable, patient, engaging and clearly skilled at facilitating groups ensuring fun and learning.

Youth Justice Worker