Managing Change

What is it about?

This one-day training course aims to enhance the confidence and competence of all staff to provide all customers with an excellent experience when dealing with the organisation whether in person, by telephone or online.

What will I learn?

  • Understanding the stages of change and common reactions
  • Responding to difficult change in ways that help us cope best
  • Practical tips on how to look after ourselves and others to avoid being overwhelmed or getting stuck in a negative spiral

Who is it for?

This half-day course is for anyone facing organisational change or restructuring in future

For more information or to book this training course, contact Helen Robbins on 01223 566794 or email

Management training courses


Fantastic course [Motivational Interviewing]! Totally relevant, understandable, practical and interesting. I look forward to using the skills and tools I learned. I was particularly impressed with Alasdair Cant. He is a brilliant trainer, knowledgeable, patient, engaging and clearly skilled at facilitating groups ensuring fun and learning.

Youth Justice Worker